Tajinder

Evolution to Next Generation Customer Support

CRM, or better still, XRM—which refers to the general realm of Relationship Management with any number of different constituent categories including customers, partners, internal workforce, extended workforce (e.g. agents, representatives), and so on—is a... Read >

Are You Ready for Big Data?

There is a lot of buzz around Big Data and the NOSQL movement these days and rightly so. The issues with data have essentially been two-fold: find cost effective ways to store ever increasing amounts of data and information, and find ways to mine this inf... Read >

What does the Cloud mean to me?

The Cloud means different things to different people. Everyone has their own views of the Cloud and myriad usage patterns have evolved, even while new and innovative options are emerging everyday. So in essence, the Cloud is an environment where all a... Read >

Enterprise Mobility

Mobile devices have been around for more than a decade now. In the beginning, they primarily provided the functionality of telephony, as well as contact, email and calendar management. Soon after, these devices started offering access to the worldwide web... Read >

SharePoint Assessment & Roadmap: the Key to a Successful Collaboration Platform

Microsoft Office SharePoint Server is a robust collaboration platform that offers a wide variety of features to help organizations drive efficiencies and effectiveness across the enterprise, with employees, partners and customers. A well-planned and integ... Read >

Web Services Simulator

The value of simulation for ensuring the smooth implementation of IT projects is clear. With that said, a Web Services Simulator is an indispensible tool that can be put to a variety of uses during all the phases of SOA implementation. I want to illus... Read >

Leveraging Remote-Support for Application Management

Remote-support technology is a proven way to increase agent productivity by empowering them with the ability to access a device directly for more accurate troubleshooting without leaving their desks. Even companies with successful knowledge-base implement... Read >

Business Benefits from SOA

SOA can be defined as a set of design and organizational principles that expose business logic and data as independent reusable services. The overall objective of SOA is to structure the organization such that business vision and requirements can drive IT... Read >

Simulation in IT Systems

With ever increasing business complexity and automation, IT systems are becoming crucial for the success of all businesses. Any failure or lesser understanding of the systems affects businesses adversely. To minimize the failure or under performance of... Read >

The Changing Trend : Portals

Portals were preferred over other content websites to provide consolidated, customized and updated information. The trend moved towards one-click information on weather, cities, movies, music, communities, latest news, stock update and much more with cust... Read >

Maintaining Data Quality

Have you been underestimating data quality issue? Data quality is often addressed in the form of employees or vendor-supplied consultants, accounting for 20-50% of the data warehouse projects, labor over at least a few weeks and, in some cases, severa... Read >

Building Customer Intelligence

Step One- CIM CIM (Customer Information Management) is the first step when transforming to a Customer-centric Enterprise. The basic steps that make any company reach customer awareness stage are creating rich customer data and Business Intelligence a... Read >

From Web Portal to Web Application

Enterprise portal solutions evolved as portals for customers, employees, and supply-chain partners. Users' demands evolved, yet again, to expect web portals to function as web applications. Web applications enable a distributed and fault tolerant portal d... Read >

Business Intelligence 2.0

So you thought the beginning and end of BI is the setting up of a cutting edge Data Warehouse? Well, think again. The BI landscape has undergone a sea change. Trying to articulate its various aspects and how it is evolving would fill several books. In thi... Read >

E-Commerce Integration: What You Don't See Can Hurt You

The year is 2025. You are at the Detroit Auto Show. The internal combustion engine is on the decline, and alternative energy vehicles are no longer alternatives. Walking the show floor, two apparently identical vehicles, parked side by side, captivate you... Read >